Product Support

Our success is based upon your success. Therefore we have provided many online resources to help you learn more about our products and technology. Use the links below to find references, technical notes, manuals, software updates and more on our products and technology.

If you do not see a specific area for your need or would like additional assistance with your product please contact us. To contact us by phone, and you reside in the U.S. or Canada, call our toll-free number (800) 735-6544 and press 5 to reach product support. If you are outside the US or Canada, call +1 (801) 736-6354. You may also email us at:

FilmArray Panel


BioFire Learning Center
Conference Posters
Conference Posters
Our latest research is often presented during research conferences. Click here to search the latest research on our products.
Multi-Media Learning
Multi-Media Learning
Access video's, tutorials and web based presentations on our products and technology. Click here to learn more.
Multi-Media Learning References
A comprehensive list containing information on a wide variety of published applications using our products and technology. Click here to learn more.
Product Support Documents
Extended Warranty Document* Limited Warranty Document* Terms and Conditions Document*